If your flight has been delayed by at least three hours or cancelled then you have the right to compensation under European law. Under EU Regulation 261/2004, passengers are entitled to compensation when their flight lands at their destination more than three hours late.

  • If your flight departed the European Union or was with a European airline, you might have rights under EU law to claim if the delay or cancellation was within the airline’s control
  • If your flight’s delayed for two or more hours the airline must offer food and drink, access to phone calls and emails, and accommodation if you’re delayed overnight – including transfers between the airport and the hotel
  • If you arrive more than three hours late in a journey of less than 1,500km you are entitled to €250 in compensation from the airline
  • If you arrive more than three hours in a journey spanning more than 1,500km, but within the EU, you can get €400 in compensation from the carrier
  • Journeys to non-EU destinations more than 3,000km away that arrive between three and four hours late put you in line for €300 in airline payouts, while delays longer than four hours to these destinations are due €600 in compensation.

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